Order Fulfillment

Numerous sourcing points, increased customer delivery requirements, and incomplete data complicate the order delivery process in today’s global supply chain. Viewlocity’s Order Fulfillment solution organizes such information into a single comprehensive system and provides tools to view, respond, and measure your supply chain activity.

Challenges

• Multiple Distribution Channels - Distributing products through different channels such as retailers, wholesalers, and directly to consumers, poses challenges in managing the product demand, customer services, and fulfillment.

• Complex Orders with Distributed Line Items - Multiple sourcing points in an order cycle makes delivering orders on-time and as requested challenging. Companies struggle with awareness, such as: knowing when each item for that order is expected to arrive, lack of notification of any item that may not arrive with the others, and then being unable to respond most effectively to maintain customer satisfaction levels.

• Increased Need to Merge In-Transit – With multiple origins for a single order delivery companies are using Merge In-Transit processes more frequently. Maintaining visibility and being able to coordinate final delivery is becoming a more frequent requirement.

• International Logistics Variability - Huge amounts of these products are built in low cost manufacturing locations. The management of International Inbound Logistics is critical in maintaining fluidity of a company’s supply chain.

The Solution Features

• Order Lifecycle Management – Tracks the status of the customer order from its inception until delivery. The powerful graphical process modeler helps build, monitor, and manage a complex fulfillment process that involves multiple partner organizations. Alerts to events that can cause potential delivery disruptions are generated for the fulfillment manager.

• Order Promising – Responds to customer requests in a timely manner with accurate delivery dates.

• Global Inventory Visibility – Organizes parts from different nodes of the supply chain including any inventory that may be in-transit or positioned at a partner’s location. Users are alerted based on inventory positions such as low stock or excess stock.

• Dynamic Order Sourcing – Sources the parts dynamically from the supply chain in a manner that meets customer needs while minimizing total delivery cost.

• Transportation Mode Selection – Minimizes total delivery cost by making mode selection decisions based on the current supply chain status to satisfy customer requests.

• Performance Management – Viewlocity’s Order Fulfillment solution continuously measures the success of the process, providing the users and management critical feedback for on-going success. Detailed analytics allows organizations to monitor areas in the supply chain that are not performing to necessary service levels to meet customer expectations.

The Solution Benefits

• Improve Customer Service – Companies using Viewlocity’s Order Fulfillment solution have realized an increase in customer satisfaction. We provide a fulfillment solution that surveys the supply chain and responds quickly and efficiently to any deviation in order delivery plan. Linking shipment data to those order delivery plans allows the fulfillment manager to identify what impact that deviation might have. By facilitating this dialog, the fulfillment manager can collaborate with the other organizations to determine the best method to meet the customer needs.

• Improve Perfect Order Metric – Companies using Viewlocity’s Order Fulfillment solution have been able to increase their perfect order metric. Coordinating complex orders from the time of their capture through procurement, production, shipping and delivery to the customer is a key metric in today’s environment. Through our solution, fulfillment managers have a single view of an order status across line items as it moves through the supply chain process. This solution provides you with the tools to maintain your Perfect Order Metric, while minimizing total delivery cost.

• Reduce Expedited Freight Costs – Companies using Viewlocity’s Order Fulfillment solutions have realized a reduction in expedited freight usage. We provide not only visibility to product moving in the supply chain, but also inventory positioned throughout the supply chain. Unpredictable events, such as increased demand, can cause companies to panic and start expediting freight. Viewlocity’s Order Fulfillment solution surveys their entire supply chain and responds to the increased demand by having the intelligence to follow a work-flow alternative. These alternatives provide companies with other options to satisfy these demand spikes without having to expedite freight, thereby reducing their expedited freight costs.

• Reduce Charge Backs from Customers – Companies using Viewlocity’s Order Fulfillment solution reduce the number of charge backs from their customers. In today’s global environment, a company's supply chain is extended, and order sourcing no longer occurs at a single point but customer delivery must be on-time and complete. Our solution synchronizes shipments from multiple origins onto a single order into a manageable entity. Fulfillment managers are now equipped to react quickly to issues at any point, thereby maintaining or adjusting customer expectations. Having this ability lessens the amount of incomplete or delayed orders, thereby reducing the charge backs from customer.